Every work item.
Prioritized. Allocated. Done.
Optimo ingests work from anywhere — email, GDS, webhooks, files — scores it by urgency in real time, and routes it to the right agent automatically. With SLA guardrails, a full reporting suite, and usage billing built in.
60s
priority refresh cycle
0
double-assignments, ever
4
built-in billing models
Any
domain, one platform
Queue
128
In Progress
42
SLA At Risk
6
Done Today
317
Platform
Ops teams stop pushing work. Work starts flowing.
Six capabilities that replace the spreadsheet, the shared inbox, and the 'who's got capacity?' standup.
Self-Prioritizing Queue
Every item is scored on due-date urgency, SLA pressure, age and business weight — recomputed every minute. The most important work is always on top, automatically.
Skill-Based Auto-Allocation
Work routes itself to the right agent the moment they are free. Concurrency-safe at the database level — two agents can never grab the same item.
SLA Guardrails
Per-workflow SLA targets stamped on arrival. Approaching deadlines raise priority automatically; breaches surface in dashboards and reports.
Real-Time Operations
Server-push live updates on every dashboard, built-in team chat with unread tracking, presence, escalations, holds with reminders — mission control, not a ticket graveyard.
Reporting Suite
Throughput trends, SLA compliance by workflow, agent productivity, queue aging — every report date-ranged and one click from CSV.
Metering & Invoicing Built In
Per-transaction, per-seat, tiered or flat billing with live price preview and numbered, print-ready invoices. Sell it as a service from day one.
How it works
Connected in a day. Not a quarter.
Connect your sources
Point mailboxes, GDS queues, or any system with a REST call at Optimo. Guided credential forms with one-click connection tests — no integration project.
Work flows itself
Items are scored continuously and auto-assigned to skilled, available agents — one at a time, no cherry-picking. SLAs, holds, escalations and full history come standard.
Measure and monetize
Live dashboards and a full reporting suite for operations. Transaction metering, billing strategies and print-ready invoices for the business.
Any domain
Rename it, and it's yours.
PNR or Claim, Departure or Hearing Date — every label is configurable at runtime. Same engine, your language, zero code changes.
Airlines & Travel
PNR queues, schedule changes, refunds and reissues
Insurance
Claims triage, adjudication and settlement workflows
Healthcare
Case management, referrals and prior authorizations
E-commerce
Returns, refunds, disputes and order exceptions
Logistics
Shipment exceptions, claims and delivery escalations
Legal & BPO
Matter intake, document review and SLA-bound processing
Pricing
Pricing that meters itself.
Optimo's own billing engine powers your plan — transparent usage counts, live previews, and invoices you can trust. Talk to us for a quote matched to your volume.
Starter
Pay per transaction
- Usage-metered pricing
- All core workflow features
- Webhook + email ingestion
- Standard reports & CSV export
Growth
Per-seat, unlimited volume
- Everything in Starter
- Unlimited transactions
- GDS connectors
- Full reporting suite
- Priority support
Enterprise
Tiered or flat — your terms
- Everything in Growth
- White-label terminology & branding
- Volume-tiered pricing
- Dedicated onboarding
- Custom integrations
Get started
See your workflows running on Optimo — this week.
Tell us what your team processes and at what volume. We'll set up a working demo with your terminology, your workflow taxonomy and your SLAs — so you evaluate the product on your work, not ours.
Personalized walkthrough with your use case configured live
Working sandbox — connect a test mailbox or fire the webhook during the call
Transparent, metered pricing proposal the same day